Hosting & SLA
Our care and attention for your website does not stop after delivery of the website.
That is why we ensure that your website remains in top condition. We host, monitor and maintain these on our own online platforms, with our focus on service and support.
We keep the website safe and monitored. We take care of the installation and configuration of the hosting environment and perform recurring maintenance. We deploy updates and apply security fixes as they become available. This is how we keep our systems up-to-date.
GDPR
We offer a processing agreement so that you can comply with the obligations of the GDPR.
Page optimization
Pages are optimized for faster loading times. Scripts are combined, so that the browser has to make fewer connections with the server.
Updates
We update the CMS in a controlled manner. Security updates are always performed as quickly as possible. We always check your website so that it continues to work.
2nd line support
This means that you provide us with a maximum of two (regular) contact persons. You will then be informed as soon as possible how your question will be handled and by whom. Ask your question to our specialists. You can always call us or send us an email to ticket@alientrick.com and we'll get you back on track.
Hosting, guarantees & backups
We offer a highly secure cloud hosting solution that we manage on your behalf. This means that if problems arise, we will solve them. This service has its own backup system so your site is in good hands. So if something bad happens, we've got you covered.
SSL secure
Together with managed hosting, we provide you with an SSL certificate to encrypt the data transferred between your website and your users. This is also important for Google as it has started to warn visitors about websites that are not secured in this way.
Security and threat scanning/firewall
Maximum security for your website. This way, your website and visitors are optimally protected against attackers. All websites are potential targets for hackers, bots, spam injections and a lot of other nasty things. Bad setup or old software can leave your website wide open to embarrassing content, passing viruses to your viewers or completely removing your website.
Performance monitoring
Optimizing and running your site quickly and efficiently not only benefits your customers, but is also an important factor in Google's ranking. Our performance monitor tracks uptime and performance.
Our Hosting & SLA packages
Simply compare our packages to determine if your website needs an upgrade.
| Hosting & SLA | Default (no SLA) | Bronze | Silver | Gold |
|---|---|---|---|---|
| RECOMMENDED FOR | Small websites | Corporate websites | Medium corporate websites & webshops | Large websites & large webshops |
| SSL secured | ||||
| Service guarantee | Best effort | Business days 08:30 - 17:00 | Business days 08:30 - 17:00 | 24/7 |
| Availability by phone | Business days 08:30 - 17:00 | Business days 08:30 - 17:00 | Business days 08:30 - 17:00 | Business days 07:00 - 23:00 |
| Response time within office hours (high priority) | Best effort | 2 hours | 1 our | 1 our |
| Response time outside office hours (high priority) | N/A | 8 hours | 4 hours | 1 our |
| Backup files | 1 time every 24 hours | 1 time every 24 hours | 1 time every 24 hours | 1 time every 24 hours |
| Backup database | 1 time every 24 hours | 1 time every 24 hours | 1 time every 12 hours | 1 time every 6 hours |
| Off-Site backup database | ||||
| Website monitoring | ||||
| Performance monitoring (speed) | ||||
| Availability (guaranteed) | Best effort | >98% | >99% | >99,9% |
| Resolution time/workaround (high priority) | Best effort | Max. 1 business day | Max. 6 hours | Max. 2 hours |
| Hosting | € 30,- | € 30,- | € 30,- | € 90,- |
| Security updates | € 30,- | € 30,- | € 30,- | € 65,- |
| SSL | € 5,- | € 5,- | € 5,- | € 5,- |
| SLA | - | € 55,- | € 255,- | € 385,- |
| Cost per month (excl. VAT) | € 65,- | € 120,- | € 320,- | € 545,- |
Ready for the next (digital) step?
We want to grow your online business. That is why we ensure that your website remains in top condition.
We host, monitor and maintain on our own online platforms. What's next? Have a webshop made? A web application? Or do you want to increase your online target group by using online marketing?
We will help you achieve your online goals. Make your case known to us and let us surprise you!
